Return Policy

Sue Findlay Art Return Policy

Thank you for your purchase. We hope you are satisfied with your purchase, if not, please return it within 30 days of the purchase date for a full refund (minus the postage).

Returns

All returns must be processed within 30 days of the purchase date and returned in a new and unused condition.

To return an item, please email me at art@suefindlayart.com to start the return process and to obtain a return address.

Please note, you are responsible for all return shipping costs. We strongly recommend that you use a tracking service to avoid delay in processing your refund.

Refunds

Once the item has been received and inspected over, we will process your refund. Please allow up to 7 days for your refund to be processed. Refunds may take up to 20 days to show back on your credit card, Afterpay account or in Paypal. We will notify you via email when we have processed your refund.

Exceptions

We do not accept returns on digital products. Once downloaded, you will no longer be eligible for a refund. 

If you have any questions regarding our return policy, please contact me at art@suefindlayart.com.

Last update 1 February 2021